• Frequently Asked Questions

    Q: The bus drives right past my house, why can't it stop at my house?
    A: The higher frequency of stops makes the motoring public impatient. This results in people driving around the bus, a dangerous situation. It also delays the bus by increasing the number of stops and makes the student ride time longer. Stops are placed to be convenient for groups of students. 
    Q: We live on a cul-de-sac; will the bus come down our street? 
     A: Except for special education circumstances, buses are generally not routed into a cul-de-sac. Cul-de-sac stops are considered unwise for the following reasons:
    • Cul-de-sac stops create blind spots often causing students to enter or exit in a danger zone around the bus. (At a corner stop or street curb stop, they enter/exit outside the danger zone.)
    • Different styles and sizes of buses make maneuvering in a cul-de-sac difficult.
    • The rear of the bus has the potential to swing around close to the sidewalk.
    • Parked cars and other obstacles create road hazards that may not be seen until entering the cul-de-sac and at a point of no return.
    • Backing up a bus when students are on board is strictly forbidden.
    • Property damage to mailboxes and landscaping can occur. 

    Q: Why do some children have to cross the street to board the bus?

    A: We are not able to route buses so that all children can board the bus on the door side. We suggest, if you prefer, that children wait on the side of the street where they reside. The bus will stop traffic in all directions to accommodate students who need to cross the street.

    Q: My child carries a large musical instrument and/or heavy backpack. He/she is the only student using the stop and it needs to be closer to our home.  Why can't it be? 

    A: Bus stops are centrally located for all students along a route. Bus stops are not changed to accommodate one or more students because that may affect other students who would then have to board farther from their home. 
     Q: Why are there only a few students on some buses and my child's bus is crowded?
    A: Decisions regarding each bus route are made by careful planning based on information from school registration, previous similar routes, and Department of Transportation data. Most routes are fixed in late summer and changes are made after the first three weeks of school or sooner.  Distance from school, number of buses and drivers, and grouping of students and neighborhoods are all factors that are considered.  
    Q: How far can a bus stop be from the student's home?
    A: Bus stops may be up to one-half mile from the student's residence. The stops in District 308 are less than one-half mile from students' residences. 

    Procedure for Requesting Stop Location Change: 
    • Requests for changes to bus stop locations must be in writing.
    • Indicate the student’s name, school, route number, requested stop location, and the reason for the request.
    • Requests can be communicated to the dispatch operations router by faxing to (630) 636-2990, or by mail to the address below.
    • Upon receiving the request, the transportation router will respond in a timely manner. Change requests will take three to five business days.


    District 308 Transportation Center  |  55 Stonehill Road  |  Oswego, IL  60543